Refund policy

 

RETURNS

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. (Please note that bundles are non-returnable.)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.

Exchanges
If you need to exchange it for a different item, you have 15 days to do so. (Please note that bundles are non-returnable.)
For any questions, please email us. For inquiries, please contact info@diamantedelaboratorio.com or schedule an appointment at our office: C/ Arenal, 7, Madrid, 28013, Spain.

To return your product, please mail it to: C/ Arenal, 7, Madrid, 28013, Spain.

You are responsible for the return shipping costs.